Return and Refund Policy
The Solstice Pod includes a limited manufacturer’s hardware warranty. If you have received a damaged or malfunctioning product, please notify us within 48 business hours of receiving your product for assistance. Details on warranty can be found here.
Mersive allows for return of unopened hardware product only (Solstice Pod) within 30 days of shipping. Please contact our order team within 30 days of delivery, and we’ll offer a credit note or your money back, subject to shipping and restocking fees.
To be eligible for a return, please make sure that:
- The product is in its original packaging unopened and unused and is subject to a 10% restocking fee. A 20% restocking fee will be applied if the product is returned opened. Mersive inspects all returns and reserves the right to refuse credits on damaged, misused, or opened products.
- You must obtain a Return Merchandise Authorization (RMA) number from us before returning the product.
- Original shipping and handling charges are non-refundable for all returns. You are responsible for return shipping and insurance charges. No COD (Collect On Delivery) shipments will be accepted.
- Orders may be cancelled without penalty prior to shipment. If products have shipped prior to a cancellation request, it will be handled as a return, described above.
Products that do not meet this criteria will not be considered for return.
Returning a Product
To obtain a Return Merchandise Authorization (RMA) number, contact us by email at firstname.lastname@example.org.
All returns, with RMA number, should be sent to:
2399 Blake Street
Denver CO 80205