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End Users

Mersive customers and other end users can access technical support for Mersive software through the Customer Support Portal. Alternatively, you may also contact the company you purchased from for support.

Software Maintenance

Included in the Mersive software licensing fee is one year of software maintenance. This includes access to all corrections, revisions and updates for the Mersive software product that was initially purchased.

For Solstice updates, visit our Download Center.

For Sol updates, please contact email support@mersive.com.

Mersive sells extended maintenance for periods of one or two years so that customers can continue to receive software maintenance after the initial one year period. To receive a price quote for a maintenance extension, please contact your reseller or email sales@mersive.com

Partners

Current partners can submit support tickets from within the Partner Support Portal.

If you are a partner and need to request a login, email partners@mersive.com.

If you do not have a login yet and need  immediate technical assistance, email support@mersive.com.

Partner Support Portal

Mersive’s Partner Support Portal is an on-line resource for our partner community. The portal provides an online ticket system staffed by our highly qualified support personnel as well as a RSS feed that enables you to subscribe for automatic notifications when new content is added to the site.

The Portal provides Mersive’s authorized partners with sales tools and technical documentation needed to effective represent our products.

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