Mersive Solstice Gen 3: support status & what be next.
Ye own Mersive Solstice. This page be where Gen 3 stands: support dates, documentation, software policy, an' the course ahead.
Yer Mersive Solstice rooms stay supported, Mersive Solstice Cloud stays operational, an' the product documentation stays open to all hands.
v6.4 be the next feature release on the charts, with further releases plotted beyond it. The published release notes spell out what each release carries aboard an' when it sets sail.
Security patches an' maintenance updates fer Mersive Solstice device software carry on through 2029, then come to an end. These updates sail independent o' the feature-release schedule.
2029 be the final year ye can open technical support cases fer Mersive Solstice devices an' their software.
Mersive Solstice Cloud may sail on beyond 2029 as a paid service. The device support milestones set no cloud shutdown date. Any future cloud retirement date will be signalled separately.
Mersive Solstice software access
Yer installed software keeps on workin'
If yer Mersive Solstice subscription lapses, the software already installed in yer rooms keeps runnin'. Access to new software releases, security patches, an' technical support comes to an end.
Reinstatin' yer subscription restores access to the updates an' support still on offer under the published Mersive Solstice lifecycle. It does not extend the published end-of-support dates, mind.
This policy be publicly available fer yer IT an' procurement crews to reference.
A clear course to Polaris Pro
Polaris Pro builds on Mersive Solstice Gen 3, carryin' familiar workflows into the next generation. A charted upgrade path helps ye plan the passage with yer integrator.
Rip and Replace gives ye credit toward Polaris Pro or Polaris Essentials when ye replace yer existing collaboration system. That includes systems from other vendors and Mersive Solstice. The Mersive sales crew sets the credit for each project.
Run both generations side by side as ye upgrade. Linked Mersive Solstice Cloud an' Polaris Cloud services give yer crew one startin' point across the whole fleet. Ye can move in stages, steered by yer organization's needs an' the published Mersive Solstice support timeline.
The Mersive Solstice Gen 3 → Polaris passage → Why Polaris carries Mersive Solstice onward →