Meet Aerti Josifi!
Aerti is our Principal Technical Escalation Engineer. He cares deeply about the customer experience and provides top-notch customer support worldwide by investigating all the issues and addressing them with the engineering team. Learn more about Aerti below.
What is your role at Mersive, and what do you do?
I am the Principal Technical Escalation Engineer. The list of duties is long but usually, on a daily basis, I help the Support Team be more successful and the customers, to successfully integrate our product into their network environment, by offering out-of-the-box solutions, deep product knowledge, and approaches to every problem. Often I deeply analyze complex issues to find the root causes and escalate them appropriately to our engineering team. When time permits, I also do research and investigation to improve product quality.
What is your team like?
My team is simply amazing. No matter the different backgrounds of each one of us, we work together as a unique team by putting collaboration first place and leaving the ego behind. This creates a healthy and positive environment in which I am happy to work.
How have you grown professionally while working at Mersive?
I would say, great question! Based in Italy, I joined the company as a Technical Support Engineer for the EMEA region, and this was a big challenge in my life. It was the first time for me to work for an American company, new working culture, speaking English all the time, being alone most of the working hours without any support from the US headquarters, etc., and, no matter all the challenges, I never gave up and after 2.5 years of hardworking and learning, I became the Principal Technical Escalation Engineer globally.
What advice do you have for prospective Mersive candidates?
Mersive is still a growing company and I think this is a great opportunity to challenge yourself, succeed and be part of this growth. Since I was a kid I had to learn the following rules from my father that was in the Army Officer Ranks and these rules are my best advice:
- Do your best in everything you do.
- Get the job done.
- Look for solutions, not excuses.
Before working at Mersive, what was the most unusual or interesting job you had?
I used to be an IT Administrator and a Technical Service Engineer. The most interesting project was to contribute to the computerization of the entire biobank of the hospital PAPA GIOVANNI XXIII (Bergamo – Italy) regarding the storage of biological samples and abroad laboratories on behalf of PRAXAIR. I was the expert on the Freezerworks software and I had to work with many doctors (12 different departments) to analyze and understand all their manual processes in the papers for a successful configuration and data migration in Freezerworks with an error rate of nearly 0%.
Three words to best describe you:
What did you want to be when growing up?
I wanted to join the special forces and become a Top Gun pilot, but for family reasons I had to take another path and moved to Italy to study Computer Science. However, in Italy I joined the National Association of Paratroopers in Varese and got a qualification of military interest jumps recognized by the Paratroopers Brigade “Folgore” (an Airborne brigade of the Italian Army).
What do you like to do in your spare time?
I like adrenaline, jumping from planes, or driving sports cars on the track. When I want to enjoy nature, I go trekking on lakes and mountains.
What has been the most important innovation you have witnessed in your lifetime?
I have seen many important innovations (e.g. internet, smartphones, etc.) but I would like to focus on computer data storage capacity. Many years ago, I remember that to install Windows 95 it was necessary to use more than 20 floppy disks. The storage capacity of the floppy disks in most cases was 1.44 MB but nowadays on small USB flash drives, we can store terabytes of information. This is a huge jump that contributes every day to the digitalization process of our life and society.
If you could have an unlimited supply of one thing, what would it be?
Knowledge and Power to make this world a better place to live in.